Please review the following policies for all Global English Centre (GEC) online classes, programs, courses, and/or coaching. When you purchase 1:1 classes, small group classes, online courses, and/or coaching from GEC, you agree to the following policies.
All lessons are to be paid in advance.
Classes, courses, and coaching sessions can be purchased directly with one of our GEC agent representatives or via GEC directly and invoices may also be emailed directly upon request.
All payments may be made via your Agent representative, if you wish to pay directly the payment is to be paid via PayPal or Flywire only. You may use a bank account or a credit/debit card to make payments. GEC cannot accept cheques or transfers.
Please note that your payment authorizes only one person to access and participate in the course. Sharing course content with others or publishing it is strictly prohibited. Should you share your course access with another person, your access to the course and all its material may be immediately revoked for violating these policies.
It is the student’s responsibility to provide accurate contact details to ensure communication with your teacher and the GEC Team.
Course updates and important information are sent by email.
All classes are scheduled via the GEC online class timetable which is in Malaysian Time (GMT +8) it is the students responsibility to make sure to make sure they are on the time zone equivalent time in their own country to ensure for accurate class times.
When you schedule your class, you will receive a confirmation by email and a reminder email 12 hours before your class.
Canceling or Rescheduling Classes
Small Group Classes:
If you need to cancel or reschedule a small group class, it is the responsibility of the student to cancel or reschedule as soon as possible. Failure to do so may result in missing the class and no refunds will be given.
Groups classes with fewer than 2 students may be canceled by the Teacher. The Teacher will notify students by email if this should happen.
One-to-One Classes and Coaching:
- If you cancel or ask to reschedule within at least 24 hours notice, you will receive credit for a future session.
- If you cancel or ask to reschedule with less than 24 hours notice, you will NOT receive a refund and the class will NOT be rescheduled.
- If you do not show up for your scheduled session, you will NOT receive a refund.
Lessons are to start on time. GEC cannot refund or make-up lost time due to student’s late arrival or technical difficulties.
Small Group Classes:
Always inform your teacher if you will be late. Your Teacher may lock the class after 10 minutes, which means you will not be able to join if you are more than 10 minutes late.
While it is rare with a small group, if no students arrive within the first 5-10 minutes and the Teacher does not receive any notifications about late arrivals, your Teacher may close the class. This class will not be rescheduled.
Always inform your Teacher if you will be late. If you are late for a class without notice, the teacher will wait and keep the class open for 10 minutes. After 10 minutes, the teacher will close the class and you will NOT receive a refund or the opportunity to reschedule.
Holidays and Vacation Time
GEC Teacher’s are based in Malaysia. GEC observes all the majority national holidays as well as the national holidays of its employees and teachers.
We will remind you of these holidays when they are approaching.
If your teacher is taking vacation time, we will let you know at least one week in advance.
For all online classes GEC does NOT issue refunds for classes that have already been started and completed.
GEC will review refund requests on a case-by-case basis for the student that register for monthly online courses.
Teacher Needs to Reschedule
In the event that your GEC Teacher cannot meet at the scheduled time, 24 hours notice will be given, unless unable to do so.
Both parties will try to reschedule the earliest time, which is mutually convenient for both student and the Teacher. If no reschedule is agreed upon, fees paid are usable for future lessons.
From time to time your Teacher might record your class for teacher training and review purposes. No recording of the lesson may be done by the student.
Request for Editing Help or Additional Services Outside of Class Time
If you ask your teach to do editing or review of materials outside of your class time, your teacher may do so but this is considered class time and must be paid.
Copyright and Use of Materials
Copyright of lesson material:
All lessons provided by GEC are the property of GEC solely, and may not be reused or distributed in any way unless written consent from GEC has been given.
All content and materials are for authorized personal use only. Unauthorized use and sharing are strictly prohibited.